Legal notice

Legal Notice

Last updated: 5 Jan 2026

This Legal Notice contains important information about the ownership, operation and permitted use of the Japan Hub website.

By accessing or using this website, you acknowledge that you have read and understood this Legal Notice. Your purchases and use of our services are also governed by our Terms of Service, Privacy Policy, Shipping Policy and Returns and Refunds Policy.

1. Website Operator

This website is operated under the trading name:

Japan Hub

Business address:
Unit 14, Sakura Industrial Park
Birmingham, West Midlands
B32 8AA
United Kingdom

Customer support email: support@japanhubofficial.com
WhatsApp: +44 7520 650 739

For enquiries relating to orders, products, returns, privacy or this website, please contact us using the details above.

2. Business Registration Information

Complete the following information only where applicable:

Legal business name: COOL Portable Air Conditioning Limited
Company registration number: 08192445
Place of registration: England
Registered office: 4 Comet House, Calleva Park, Aldermaston, Berkshire, England, RG7 8J

If Japan Hub is operated by a sole trader rather than a limited company, the legal name of the individual operating the business should be stated where required by law.

3. Purpose of the Website

Japan Hub operates an online retail website offering selected consumer products sourced through manufacturers, distributors, suppliers and fulfilment partners located in the United Kingdom, Europe, Asia and other regions.

Products may be designed, manufactured, assembled, stored or dispatched from different countries.

The Japan Hub brand name does not mean that every product:

Is manufactured in Japan;
Is designed by a Japanese company;
Is dispatched from Japan;
Is an official product of a Japanese brand.

Where a product’s origin, manufacturer, designer or brand affiliation is material, the relevant information will be provided on the product page where reasonably available.

4. Product and Website Information

We take reasonable care to ensure that information displayed on this website is accurate and up to date.

However:

Product colours may vary depending on the customer’s screen;
Measurements may be approximate;
Packaging may be updated;
Product images may include illustrative elements;
Minor design differences may occur between production batches;
Website information may occasionally contain typographical or technical errors.

Nothing in this section affects your statutory rights where a product is faulty, misdescribed, not of satisfactory quality or not fit for its intended purpose.

We reserve the right to correct genuine errors and update website information where reasonably necessary.

5. Prices and Availability

Prices, delivery charges and applicable taxes will be displayed before an order is completed.

Products and promotions are subject to availability.

We may correct an obvious pricing or product-information error before accepting an order. If payment has already been collected for an order that we cannot accept, the affected amount will be refunded to the original payment method.

Further information about pricing, payment and contract formation is available in our Terms of Service.

6. Intellectual Property

Unless otherwise stated, the content made available on this website is owned by, licensed to or lawfully used by Japan Hub.

This may include:

The Japan Hub name and visual identity;
Logos and graphics;
Website layouts;
Written product descriptions;
Photographs and videos;
Marketing materials;
Icons and illustrations;
Software and website features.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, sell, modify, publish, scrape or commercially exploit protected website content without prior permission from Japan Hub or the relevant rights holder.

Third-party names, trademarks, product designs and logos remain the property of their respective owners. Their appearance on this website does not automatically indicate sponsorship, endorsement or an official commercial relationship.

7. No Unauthorised Brand Affiliation

Unless expressly stated on the relevant product page, Japan Hub is not affiliated with, authorised by, endorsed by or officially connected to any third-party brand, manufacturer or organisation referenced on the website.

Descriptions such as “Japanese-inspired”, “Asian-inspired” or similar wording refer to design, function, aesthetic or product-selection characteristics. They must not be interpreted as a claim that the product was manufactured in Japan or officially approved by a Japanese company.

8. Permitted Use

You may use this website only for lawful purposes.

You must not:

Attempt to gain unauthorised access to the website or its systems;
Introduce viruses, malicious software or harmful code;
Interfere with the website’s operation or security;
Use false details or payment information;
Use automated systems to extract content without permission;
Impersonate another person or business;
Use the website to commit fraud or another unlawful act;
Infringe intellectual property, privacy or other legal rights.

We may restrict or suspend access where reasonably necessary to protect customers, the website, our service providers or our legal rights.

9. Website Availability

We aim to keep the website accessible and functioning correctly, but we do not guarantee that it will always be available without interruption.

Access may be suspended or restricted because of:

Maintenance;
Security updates;
Technical problems;
Hosting or network failures;
Legal or regulatory requirements;
Events outside our reasonable control.

Temporary website unavailability does not remove our responsibilities concerning orders that have already been accepted.

10. External Links

The website may contain links to external websites or services operated by independent third parties.

These may include:

Payment providers;
Delivery tracking services;
Social media platforms;
Review services;
Product information resources.

Japan Hub does not control independent third-party websites and is not responsible for their content, security, availability or privacy practices.

Customers should review the terms and privacy policies of third-party services before using them.

11. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

This includes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights;
Unsafe or defective products where liability cannot legally be excluded;
Any other liability that cannot be excluded under applicable law.

Japan Hub will not be responsible for losses caused solely by:

Unlawful or improper use of the website;
Failure to follow product instructions or safety warnings;
Unauthorised access resulting from a customer failing to protect their account credentials;
Independent third-party websites that Japan Hub does not control;
Events outside our reasonable control.

Where you purchase as a consumer, nothing in this notice excludes liability for foreseeable loss resulting from our breach of contract or failure to use reasonable care and skill.

12. Privacy and Personal Information

Japan Hub processes personal information in accordance with its Privacy Policy and applicable UK data protection law.

The Privacy Policy explains:

What information we collect;
Why we collect it;
How it is used;
Who it may be shared with;
How long it may be retained;
Your data protection rights;
How to submit a privacy request or complaint.

Privacy enquiries should be sent to:

support@japanhubofficial.com

Please use the subject line Privacy Request or Data Protection Complaint, as applicable.

13. Cookies

This website may use cookies and similar technologies to:

Operate essential website features;
Maintain the shopping basket and checkout;
Protect website security;
Remember preferences;
Analyse website use;
Measure advertising performance;
Personalise content and marketing.

Where legally required, non-essential cookies will be used only after the customer has provided the appropriate consent.

Customers may manage their preferences through the cookie controls available on the website.

14. Consumer Rights

Nothing in this Legal Notice, our Terms of Service or any other store policy limits the statutory rights available to consumers under applicable UK law.

Customers may have legal rights concerning:

Cancellation of eligible online purchases;
Late or failed delivery;
Faulty or misdescribed products;
Repairs, replacements or refunds;
Unfair contractual terms;
Protection of personal information.

Further information is provided in our Terms of Service and Returns and Refunds Policy.

15. Complaints

To make a complaint, contact:

Email: support@japanhubofficial.com
WhatsApp: +44 7520 650 739

Please provide:

Your full name;
Your order number, where applicable;
A clear description of the matter;
Relevant documents, photographs or videos;
The resolution you are requesting.

We will review complaints fairly and respond within a reasonable period.

Submitting a complaint does not affect your statutory rights.

16. Governing Law

This Legal Notice and the use of this website are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland may also bring proceedings in the courts of the part of the United Kingdom in which they live, where applicable.

Customers outside the United Kingdom may benefit from mandatory consumer protections in their country of residence where those protections legally apply.

17. Changes to This Legal Notice

Japan Hub may update this Legal Notice to reflect:

Changes to the website;
Changes to business operations;
New products or services;
Legal or regulatory developments;
Changes to contact or registration information.

The most recent version will be published on this website with an updated revision date.

18. Contact Information