Contact information
Thank you for visiting Japan Hub.
Our customer support team is available to assist with questions about products, orders, payments, deliveries, returns, refunds and general enquiries.
Customer Support
Email: support@japanhubofficial.com
WhatsApp: +44 7520 650 739
When contacting us about an existing order, please include:
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Your full name;
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Your order number;
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The email address used during checkout;
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A clear description of your enquiry;
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Relevant photographs or videos, where applicable.
Providing this information will help us review your request efficiently.
Postal Address
Japan Hub
Unit 14, Sakura Industrial Park
Birmingham, West Midlands
A32 8AA
United Kingdom
Please contact our customer support team before sending any product to this address. Returns sent without prior authorisation or without the correct return instructions may take longer to identify and process.
Order and Delivery Enquiries
For questions about:
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Order confirmation;
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Order status;
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Tracking information;
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Delivery delays;
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Incorrect delivery details;
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Missing parcels;
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Products marked as delivered but not received;
please contact us by email or WhatsApp and include your order number.
Our standard estimated delivery time is 7–10 business days. In exceptional circumstances outside our reasonable control, delivery may take up to 30 calendar days.
Returns and Refunds
To request a return, cancellation, replacement or refund, contact:
Please do not return a product before receiving instructions from our customer support team.
Returns and refunds are subject to our Returns and Refunds Policy and applicable UK consumer law.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, incomplete or incorrect, contact us as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs or a short video of the product;
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Photographs of the packaging and delivery label, where relevant.
Please keep the product and its packaging while we review your case.
Privacy Enquiries
For questions about how Japan Hub collects, uses, stores or protects personal information, or to exercise your data protection rights, contact:
Please use the subject line:
Privacy Request
For a formal privacy complaint, use:
Data Protection Complaint
Further information is available in our Privacy Policy.
Business and Supplier Enquiries
For business proposals, supplier enquiries, partnerships or other commercial matters, contact:
Please include clear information about your company, products or proposal.
Important Security Information
Japan Hub will never ask you to send your complete payment card details, online banking password or account security codes by email or WhatsApp.
If you receive a suspicious message claiming to represent Japan Hub, do not provide payment or account information. Forward the details to:
Contact Summary
Business name: Japan Hub
Email: support@japanhubofficial.com
WhatsApp: +44 7520 650 739
Address:
Unit 14, Sakura Industrial Park
Birmingham, West Midlands
B32 8AA
United Kingdom
